Refund Policy

Refund Policy

At Ren Store, your satisfaction is our top priority. We want you to be completely happy with your purchase. Therefore, we offer a refund under the following specific circumstances:

  • Damaged Package: If your order arrives with visible damage to the packaging that has affected the contents. Please ensure you document the damage with photos before opening the package.
  • Opened Package: If the seal on the product packaging has been broken or the product appears to have been tampered with upon arrival.
  • Poor Quality: If the product itself is found to be of unsatisfactory quality upon opening, meaning it is defective or does not meet our stated standards.

To initiate a refund request, please follow these steps:

  1. Contact Us: Notify our customer support team within [Number] days of receiving your order via email at [Your Customer Service Email] or by phone at [Your Phone Number]. Please provide your order number, a clear description of the issue (damage, opened package, or specific quality concerns), and attach any supporting evidence such as photographs.
  2. Assessment: Our team will review your request and may require further information or clarification.
  3. Return Instructions (if applicable): If your refund request is approved, we will provide you with instructions on how to return the product. Please note that the customer will be responsible for the return shipping costs.  
  4. Refund Processing: Once we receive the returned item and verify the reported issue, we will process your refund within [Number] business days. The refund will be issued to the original payment method used for the purchase.  

Please note the following:  

  • Refunds will only be granted if the issue falls under the categories of damaged package, opened package, or poor quality as outlined above.
  • We do not offer refunds or exchanges for reasons such as change of mind, incorrect product selection, or if the damage occurred after the package was successfully delivered and opened without initial issues.
  • The returned product must be in its original packaging (if possible) and include all original components.

We appreciate your understanding and are committed to ensuring a fair and transparent process. If you have any questions regarding our refund policy, please do not hesitate to contact us.